small company BIG SERVICE
Americano, espresso, half caf, iced coffee, coffee with cream or with soy.
There are endless options at your favourite coffee shop. It could be confusing, but you’ve decoded the language of coffee, and know what to order.
Understanding the language of insurance can be more challenging. Let’s face it, you don’t order insurance coverage every day. Yet it’s something you absolutely need to “get right”. It safeguards what you value—your family, your business, home and vehicle.
At Gates Insurance Agency, our team of navigators provide guidance through insurance options and language. We’ve “been there,” experiencing many of the same life events that you have. We understand where you’re at in life and in business, and what your insurance coverage needs to achieve.
Gates Insurance is an independent insurance broker for general and commercial insurance. Since we were founded in 1991, we’ve built solid relationships with several leading insurance providers. We’re not limited to insurance products from one company. Instead we offer a “custom blend” of products that match your needs.
We don’t stop there. Home—the place where you can be yourself—is one of the most devastating losses. We’re unique in providing a free home inspection to spot hazards that could lead to a loss. If a loss occurs, we work for you (not an insurance company). Our navigation team are calm and understanding, and will lead you through the steps in the claims process.
The coffee (or tea or water) is on.
Gates Insurance began in 1991, in the basement office of founder Paul Gates’ home. Mr. Gates was an experienced insurance professional, with years spent working for a large broker.
Starting a small, independent firm enabled Mr. Gates to place a strong focus on customer service. That approach resonated with his clients. So much so, that within months the business grew to the point where the first customer service representative was hired. Before long, the business expanded and moved into its present location on Commercial Street, New Minas.
Mark Vardy joined Gates Insurance in 2004, helping create more growth that continues today. Mr. Vardy bought the business in 2012, upon Mr. Gates’ retirement. While the ownership has changed, the firm’s original purpose and values remain.